Effective date: 16 September 2026 · DIGITAL OPTOMETRY SOLUTIONS (Pty) Ltd · Reg. 2026/534959/07
This Refund and Cancellation Policy applies to every subscription sold by DIGITAL OPTOMETRY SOLUTIONS (Pty) Ltd — DryCheck, MyoTrack, LensGuide, ColourCheck, Eating for Your Eyes and the Practice Growth Hub. We aim to be fair and transparent about how cancellations and refunds are handled. By subscribing to any of our products, you agree to this policy.
Where a product offers a free trial (currently a 14-day free trial for DryCheck), no payment is taken during the trial and your card is only charged when the trial ends. Cancel before the end of the trial and you will not be charged at all.
You may cancel any subscription at any time by using the cancellation option in that product's admin panel where available, or by emailing kevinmeiringjnr@gmail.com with your practice name and registered email address.
Cancellations take effect at the end of the current billing period. You keep full access until the end of the period you have already paid for, and no further payments are processed after cancellation. There are no long-term contracts and no cancellation fees.
Because our products are digital services with immediate access granted on payment, we generally do not refund completed billing periods. We will, however, consider refund requests case by case where: a technical fault on our side prevented you from accessing the product for a significant portion of the billing period; a duplicate payment was processed in error; or a payment was processed after a valid cancellation request was submitted.
To request a refund, email kevinmeiringjnr@gmail.com within 7 days of the payment in question, including your practice name, the product, the payment date and the reason. We aim to respond within 3 business days. Approved refunds are processed via the original payment method (Payfast) and typically reflect within 5–10 business days.
If a monthly payment fails we will notify you by email, and you will have a 7-day grace period to update your payment details, during which you keep full access. If payment is not received within the grace period the subscription is suspended; your data is retained, and access is restored immediately on successful payment.
When you cancel, your practice data for that product is retained for 30 days, during which you may request an export by emailing kevinmeiringjnr@gmail.com. After 30 days it is permanently and irreversibly deleted in accordance with POPIA.
DIGITAL OPTOMETRY SOLUTIONS (Pty) Ltd · Email: kevinmeiringjnr@gmail.com · Website: www.digitaloptometrysolutions.com. We aim to respond to all queries within 1–2 business days.